Publishing makes your knowledge available to your AI agent. This article explains how the publishing process works automatically.
What Publishing Does
When knowledge is published:
- Content is uploaded to the AI system
- Your agent's knowledge is updated
- New information becomes available for calls immediately
- Status changes to "Published"
Automatic Publishing
Speako now automatically publishes your knowledge to ensure your AI agent always has the most up-to-date information.
You no longer need to manually click a "Publish" button. Knowledge is automatically published when:
- You successfully upload a document (PDF, Word, etc.)
- You successfully import content from a URL
- You save changes to a text knowledge entry
- You update your business information, services, or staff details
Publishing Status
You can check the status of any knowledge entry:
- Configuring / Processing — Content is being extracted or analyzed
- Published (green) — Content is live on your agent and callers can receive answers based on this knowledge
- Failed (red) — An error occurred during processing or publishing
Best Practices
- Review after adding: Since content goes live automatically, always review extracted text from URLs or documents to ensure accuracy.
- Keep it current: Update your knowledge base whenever your business policies, promotions, or services change.
- Test your agent: After making significant updates, you can call your agent to test how it uses the new knowledge.