Speako offers two booking channels: your online booking page and AI phone bookings. This article compares them.

Two Ways to Book

Booking Page

How It Works

Customer visits your booking URL, browses availability, and completes booking online.

Best For

• Customers who prefer self-service
• Late-night or early-morning bookings
• Browsing multiple dates
• Sharing booking links

Advantages

• Available 24/7 without call capacity
• Visual calendar view
• No phone call needed
• Easy to share via links

AI Phone Bookings

How It Works

Customer calls your AI phone number, speaks with the agent, and books during the conversation. The AI agent intelligently handles both specific and flexible time requests — if a caller says "tomorrow afternoon" instead of an exact time, the agent will list available slots for that period and help the caller choose.

Best For

• Customers who prefer talking
• Complex booking requirements
• Questions about services
• Personal interaction
• Callers who don't have a specific time in mind

Advantages

• Conversational experience
• Can answer questions
• Handles special requests verbally
• Personal touch
• Understands vague time references (e.g., "this evening", "lunch time", "tomorrow morning") and suggests available slots

Working Together

Both channels:

• Book into the same calendar

• Follow the same availability rules

• Send confirmations

• Support modifications and cancellations Use both to reach more customers:

• Share your booking page link online

• Answer calls with your AI agent