Common questions about your Speako AI phone agent.
How do I set up my AI agent?
- Configure your business information
- Set up your services and staff
- Add knowledge base content
- Customize your AI personality
- Assign a phone number
Can I customize what the AI says?
Yes! You can customize:
- Greeting message
- Agent personality
- Responses to common questions
- Booking confirmations
How does the AI know about my business?
The AI uses your knowledge base:
- Business information you provide
- FAQ content you add
- Service details
- Policies and procedures
Can the AI handle complex questions?
The AI handles most common inquiries. For complex questions:
- It provides information from your knowledge base
- It can transfer to voicemail if needed
- It admits when it doesn't know something
What languages does the AI support?
The AI supports multiple languages. Contact support for specific language availability.
Can I listen to AI conversations?
Yes! Every conversation is recorded:
- View conversations in the dashboard
- Listen to audio recordings
- Read full transcripts
How accurate is the booking?
The AI books appointments accurately based on:
- Your availability settings
- Staff schedules
- Service durations
Can I disable the AI temporarily?
You can disable your AI agent in the settings. This stops it from answering calls.
How does the AI handle booking failures?
When a booking can't be completed, the AI provides specific, contextual responses:
- It identifies the exact reason (service not offered, time unavailable, staff booked)
- It tailors suggestions based on the failure type
- It won't suggest irrelevant alternatives (e.g., won't suggest a different time when the issue is a service mismatch)
Does the after-hours greeting work with holidays?
Yes. The after-hours greeting checks both your regular weekly schedule and any one-time overrides (such as holiday closures) to determine if your business is currently closed.