Common questions about managing bookings in Speako.
How do customers book appointments?
Customers can book through:
- AI phone agent (voice booking)
- Online booking page (web booking)
- Manual entry by team members
Can customers modify their bookings?
Customers can:
- Call back to request changes
- Use your booking page (if enabled)
- Contact you directly
How do I cancel a booking?
- Find the booking in your dashboard
- Open the booking details
- Click Cancel
- Confirm the cancellation
Do customers get confirmation?
Yes, customers can receive booking confirmations via email when the feature is enabled.
What if there's a scheduling conflict?
The system prevents double-booking by:
- Checking staff availability
- Respecting service durations
- Blocking already-booked times
Can I set up recurring bookings?
Currently, each booking is made individually. Contact support about recurring booking needs.
How far ahead can customers book?
You control booking availability:
- Set how far in advance customers can book
- Block specific dates
- Control available time slots
What happens to cancelled bookings?
Cancelled bookings:
- Are removed from active schedules
- Remain in your booking history
- Free up the time slot
Can I take deposits?
Deposit handling depends on your setup. Contact support for payment integration options.
What happens when the AI can't book an appointment?
The AI agent provides a specific reason for the failure:
- If the staff doesn't offer the service, it suggests a different staff member or service
- If the time slot is fully booked, it suggests alternative times
- If a specific staff member is booked, it offers other available staff or times
The agent won't give misleading suggestions — for example, it won't suggest "trying a different time" when the real issue is that a service isn't offered by that staff member.